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FAQ

1) Is there a minimum purchase order?
A: No, there is no minimum purchase order.

2) Can you ship outside of Hong Kong?
A: We usually do not ship outside of Hong Kong and Macau. However, you can e-mail us about your situation and we will do our very best to find the best solution for you.


3) How much does local delivery cost?
A: Our local delivery services are provided by SF Express. We offer free local delivery with order over HK$500. For order below HK$500, the shipping costs shall be borne and paid by customer on delivery.


4)How long does it take for my order to be processed and shipped?
A: Once your order has been placed and your payment has been verified before 4:30pm on weekdays (except public holiday), we will process and ship your order on the same day*. Orders placed after 4:30pm during weekdays, over the weekend and during public holidays will not be processed and dispatched until the next business day*. Our business hours are from 9:30 AM to 6 PM, Monday to Friday (except public holidays). 
* This might vary depending on stock availability.  

5) How long does it take for my order to be delivered?
A: Under normal circumstances, order(s) will be delivered within 2-3 business days by SF Express. We will send you the SF waybill number once your order has been dispatched, you can track your parcel on the website of SF Express.

6) What should I do if I do not receive my order?
A: Please contact us right away by either telephone, e-mail or Facebook and mention your order and/or invoice number.

7) What should I do if my coffee capsules machine malfunction?
A: Please contact us right away by either telephone, e-mail or Facebook and mention your order and/or invoice number.  

8) How can I submit a complaint? 
A: All complaints must be submitted in writing to either our e-mail address or by mail to our office address. 



Can We Help You?

Feel free to contact us if you have any question

Nespresso*® brand is owned by SOCIETÈ DES PRODUITS NESTLÈ S.A.
The production of these capsules is autonomous and is not connected directly or indirectly to SOCIETÈ DES PRODUITS NESTLÈ S.A.
The compatibility of these capsules is functional for use on the coffee machines Nespresso*® and does not replace the use of the original capsules produced by SOCIETÈ DES PRODUITS NESTLÈ S.A.


PADUS CONSULTING (HK) LIMITED

Registered Food Importer - Registration No. TR-18-000308

Unit 1203, 12/F., 88 Kwai Cheong Road, No. 88 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong

Tel.:  +852 3704 7647 - Fax: +852 3704 7650 - E-mail: info@padushk.com

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